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Mitarbeiter/In Telemarketing (w/m), Pratteln

 FULL TIME, Marketing, Telemarketing, Help Desk  Comments Off on Mitarbeiter/In Telemarketing (w/m), Pratteln
Mar 072019
 

Ihre Hauptaufgaben: Telefonische Avisierung von Neukunden und bestehende Kunden Telefonischer Verkauf und Beratung von Industrieverbrauchsartikel Telefonische Bearbeitung von Kundenanliegen und Störungsfällen Ihr Profil: Fliessen…
Bemin Handels GmbH – Marketing

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Switzerland: Consultancy (11.5 months): DonorPerfect Online (DPO) support, Private Fundraising and Partnerships (PFP)

 Almacen, FULL TIME, Marketing, Telemarketing, Help Desk  Comments Off on Switzerland: Consultancy (11.5 months): DonorPerfect Online (DPO) support, Private Fundraising and Partnerships (PFP)
Mar 012019
 

Organization: UN Children’s Fund
Country: Switzerland
Closing date: 28 Feb 2019

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, hope

UNICEF has ambitious targets for Individual fundraising during the strategic period of 2018 to 2021. Key to the strategy is to continue to provide a solid robust donor CRM platform for markets currently operating the Donor Perfect Online (DPO) system. While these systems will ultimately be replaced with Salesforce based solutions as part of the Supporter Engagement Strategy (SES) project, there is a need to maintain business continuity in DPO based markets through maintenance and upkeep of the DPO system.

How can you make a difference?

To assist with DonorPerfect fundraising software and donor management database for various UNICEF National Committees and Country Offices.

MAIN TASKS:

  • To assist with DPO implementation and custom setup software.
  • To implement new modules, analysis tools and custom reports.
  • Types of campaign related modules that may need new functionalities and/or upgrades.
  • Banking/Payment Gateway
  • SBRM
  • LTV
  • Telemarketing
  • Web/Digital
  • F2F
  • To upgrade and setup existing modules, analysis tools and custom reports.
  • Campaign Performance Reporting
  • Telemarketing/Customer Service Interface that will allow agencies and customer service persons to receive call leads and attend to them timely.
  • Development of Online Submission Files (i.e. API)
  • UNICEF Financial reports
  • Custom program specifications for DPO and/or Salesforce migrations.
  • Beta – Structure
  • Testing – Testing of reports/module/interface (includes API connectivity with vendor where relevant)
  • Final Roll Out – Final Deployment of reports/module/interface
  • SSRS reporting services for HQ, RSC, COs and NatComs
  • Enhance Pledge donor status management tools; Enhanced SBRM modules to measure pledge program (LTV, SBRM based status KPI); Value Maximization and Pledge LTV analysis modules;
  • Maintain and upgrade payment processing module to interface with banks and payment gateway agencies for credit cards, direct debit, and other preauthorized payments.
  • Advice and help on data conversion, transfer, data hygiene, codification.
  • Assist DPO training.
  • Custom installation and setup.
  • Custom programming and special reports to management fundraising channels.
  • DELIVERABLES:

  • Development of fundraising modules for DPO markets.
  • Development of analysis / reporting functionality to provide greater insight for DPO markets.
  • Provide ad-hoc support to DPO markets when need arises.
  • Provide support on data migration and requirements definition for SES project.
  • ESTIMATED DURATION OF THE CONTRACT AND PROPOSAL:

    11.5 months.

    REPORTING TO:

    Fundraising Specialist, Database Marketing and Donor Analytics.

    WORK PLACE:

    The incumbent can work from his/her own place, communications will be done through phone, skype and email. Some travel to National Committees or Country Offices will be expected.

    To qualify as an advocate for every child you will have…

  • Trained and expert knowledge on the database implementation and DonorPerfect system (DPO).
  • At least 5 years experience in developing and supporting donor / fundraising systems, preferably Donorperfect Online.
  • Programming skills in Microsoft SQL Server, .NET and SSRS.
  • Fluency in English is required, and with additional language competency considered an asset.
  • For every Child, you demonstrate…

    UNICEF’s core values of Commitment, Diversity and Integrity.

    The following competencies are required (LI, LII and LIII indicate the level required on a three-point scale, LIII being the highest):

    Core competencies:

  • Communication (LII)
  • Drive for Results (LII)
  • Working with People (LII)
  • View our competency framework at http://www.unicef.org/about/employ/files/UNICEF_Competencies.pdf

    Remarks:

    Please indicate your ability, availability and gross daily/monthly rate (in US$) to undertake the terms of reference above (including travel and daily subsistence allowance, if applicable). Applications submitted without a daily/monthly rate will not be considered. Also, please mention the earliest date you can start.

    Taxation: UNICEF and the United Nations accept no liability for any taxes, duty or other contribution payable by the consultant and individual contractor on payments made under this contract. Neither UNICEF nor the United Nations will issue a statement of earnings to the consultant and individual contractor.

    UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

    UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

    How to apply:

    UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization. To apply, click on the following link http://www.unicef.org/about/employ/?job=519946

    Klicken Sie hier für weitere Informationen und zu bewerben

    Switzerland: Consultancy (11.5 months): DonorPerfect Visual Edition (DPV) support, Private Fundraising and Partnerships (PFP)

     Administracion, FULL TIME, Marketing, Telemarketing, Help Desk  Comments Off on Switzerland: Consultancy (11.5 months): DonorPerfect Visual Edition (DPV) support, Private Fundraising and Partnerships (PFP)
    Feb 192019
     

    Organization: UN Children’s Fund
    Country: Switzerland
    Closing date: 22 Feb 2019

    UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

    Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

    And we never give up.

    For every child, hope

    UNICEF has ambitious targets for Individual fundraising during the strategic period of 2018 to 2021. Key to the strategy is to continue to provide a solid robust donor CRM platform for markets currently operating the Donor Perfect (DPV) system. While these systems will ultimately be replaced with Salesforce based solutions as part of the Supporter Engagement Strategy (SES) project, there is a need to maintain business continuity in DPV based markets through maintenance and upkeep of the DPV system.

    How can you make a difference?

    To assist with DonorPerfect fundraising software and donor management database for various UNICEF National Committees and Country Offices.

    MAIN TASKS:

  • To implement, upgrade and/or setup DonorPerfect software.
  • To implement new modules, analysis tools and custom reports. (model and test system for DPO).
  • To upgrade and setup existing modules, analysis tools and custom reports.
  • Types of campaign related modules that may need new functionalities and/or upgrades.

  • Banking/Payment Gateway
  • SBRM
  • LTV
  • Telemarketing
  • Web/Digital
  • DRTV
  • F2F
  • Custom program specifications for DPO and/or Salesforce migrations.
  • Enhance Pledge donor status management tools; Enhanced SBRM modules to measure pledge program (LTV, SBRM based status KPI); Value Maximization and Pledge LTV analysis modules;
  • Maintain and upgrade Preauthorized and EFT modules to interface with banks and payment gateway agencies for credit cards, direct debit, and other preauthorized payments.
  • Advice and help on data conversion, transfer, data hygiene, codification.
  • Custom installation and enhancement including data structure modification and screen layout setup.
  • Custom programming and special reports to management fundraising channels.
  • DELIVERABLES:

  • Development of fundraising modules for DPV markets.
  • Development of analysis / reporting functionality to provide greater insight for DPV markets.
  • Provide ad-hoc support to DPV markets when need arises.
  • Provide support on data migration and requirements definition for SES project.
  • ESTIMATED DURATION OF THE CONTRACT AND PROPOSAL:

    11.5 months.

    REPORTING TO:

    Fundraising Specialist, Database Marketing and Donor Analytics.

    WORK PLACE

    The incumbent can work from his/her own place, communications will be done through phone, skype and email. Some travel to National Committees or Country Offices will be expected.

    To qualify as an advocate for every child you will have…

  • Trained and expert knowledge on the database implementation and DonorPerfect system (DPV).
  • At least 5 years experience of development on donor database systems, preferably DonorPerfect.
  • Programming skills in Microsoft Visual FoxPro (VFP) version 9.
  • Fluency in English is required, and with additional language competency considered an asset.
  • For every Child, you demonstrate…

    UNICEF’s core values of Commitment, Diversity and Integrity.

    The following competencies are required (LI, LII and LIII indicate the level required on a three-point scale, LIII being the highest):

    Core competencies:

  • Communication (LII)
  • Drive for Results (LII)
  • Working with People (LII)
  • View our competency framework at http://www.unicef.org/about/employ/files/UNICEF_Competencies.pdf

    Remarks:

    Please indicate your ability, availability and gross daily/monthly rate (in US$) to undertake the terms of reference above (including travel and daily subsistence allowance, if applicable). Applications submitted without a daily/monthly rate will not be considered. Also, please mention the earliest date you can start.

    Taxation: UNICEF and the United Nations accept no liability for any taxes, duty or other contribution payable by the consultant and individual contractor on payments made under this contract. Neither UNICEF nor the United Nations will issue a statement of earnings to the consultant and individual contractor.

    UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

    UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

    How to apply:

    UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization. To apply, click on the following link http://www.unicef.org/about/employ/?job=519945

    Klicken Sie hier für weitere Informationen und zu bewerben

    Switzerland: Consultancy (11.5 months): Digital Fundraising Consultant for Latin America and Canada, Private Fundraising and Partnerships (PFP), Geneva, Switzerland

     FULL TIME, Marketing, Telemarketing, Help Desk  Comments Off on Switzerland: Consultancy (11.5 months): Digital Fundraising Consultant for Latin America and Canada, Private Fundraising and Partnerships (PFP), Geneva, Switzerland
    Feb 192019
     

    Organization: UN Children’s Fund
    Country: Switzerland
    Closing date: 04 Mar 2019

    UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

    Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

    And we never give up.

    For every child, hope

    To enable UNICEF to deliver programmatic results for children, the organization needs to maximize income potential from the Private Sector. Latin America is a fast-growing region with high fundraising expectations. Unlocking the full potential of digital is key to realizing growth of Individuals fundraising in the region.

    How can you make a difference?

    UNICEF seeks a Digital Fundraising Consultant to work with the Private Fundraising and Partnerships (PFP) in Geneva to provide support to teams in the UNICEF Latin America and Caribbean (LAC) Regional Office, the Country Offices in the region, 5nd the Canadian National Committee.The main purpose of the job is to support Latin American and Canadian markets to implement and develop digital transformation projects through the required resources, tools and processes. The aim is to set up a solid and strong infrastructure that boosts acquisition and retention through digital channels and, thus, increases UNICEF revenue in the above-mentioned regions and diversifies its sources of income.To achieve these results, the professional will support the digital teams from the markets in the region to increase their digital fundraising activities and maximize results, providing additional capacity and capability. The incumbent will provide technical fundraising expertise, guidance on acquiring and managing digitally recruited donors and techniques to maximize their income.

    MAIN TASKS:

  • Working within different Country Offices and National Committees teams across the region, the Digital Specialist will work closely with the fundraising teams in the markets todevelop, support and advise on their digital strategy and activities to enable financial targets and other KPIs are achieved.
  • Support digital teams to create yearly digital workplans.
  • Provide advice on organizational structure of teams, dependencies, and roles inside the fundraising ecosystem.
  • Support defining the necessary resources, professional profiles, and hiring process.
  • Onboard and train new digital officers in the region.
  • Provide advice and suggestions to implement agile working methodologies.
  • Analyze flow charts to guarantee data security, compliance, and digitally driven processes that guarantee optimal and efficient fundraising.
  • Analyze market providers for new payment methods and integrated payment hubs both at a local and regional level.
  • Develop regional frameworks, guidelines and templates for fundraising websites and donation forms, following the Digital Transformation Project.
  • Boost regional donor acquisition, retention and conversion through activities such as lead acquisition and lead nurturing, or other paid media activities (SEM, affiliation, etc).
  • Support on negotiations with local or regional providers.
  • Providing input into the identification and coordinating regional digital agencies to be used also locally to maximize efficiencies.
  • Sharing best practices and building capacity across regions, providing support calls, answering ad-hoc queries, and sharing best in class examples of digital implementation.
  • Providing advice and suggestions towards integrated ways of working with fundraising, regional ICT teams and Communications.
  • Collaborate with Communications, Individual Giving and Telemarketing specialists in the region to boost acquisition, integrate channels and boost retention.
  • Monitoring results and sharing benchmarks.
  • Providing remote digital support to other Country Offices in the region, beyond the 9 core fundraising markets.
  • Organizing and coordinating digital webinars with key speakers from across the organization.
  • Support partnerships with corporates at a digital level and find new regional collaborations with relevant digital stakeholders.
  • DELIVERABLES:

  • Digital fundraising is increased in the region and channels are diversified.
  • Strategic support to fundraising managers in the region
  • Required technical support is offered to digital teams in the region.
  • Support provided in the implementation of digital workplans per market.
  • Best practices are identified and shared in between markets.
  • Lead acquisition and nurturing is boosted in the region thanks to optimizing processes.
  • Integration is promoted throughout channels and departments.
  • Manual processes are reduced or eliminated from market flowcharts.
  • Activities for income generation are launched into non-fundraising markets.
  • ESTIMATED DURATION OF THE CONTRACT AND PROPOSAL:

    The estimated duration of the contract is 11.5 months, starting on the second quarter of 2019.

    REPORTING TO:

    The position will depend on the PFP Digital Unit in Geneva, and will work under the supervision of the regional Latin American teams for Individual Giving and Corporate.

    WORK PLACE:

    The professional will be based in Geneva, with frequent travel and extended stays within the region expected. In exceptional circumstances, we will consider basing the position in other countries upon agreement.

    To qualify as an advocate for every child you will have…

    Education: University Degree in Marketing, Advertising, Digital Fundraising, or any other additionaltraining in a related field.

    Experience: 10 years of progressively responsible work experience in international digital transformation projects, marketing and digital fundraising areas, with specific focus on areas such as digital acquisition, cultivation and retention of pledge donors, integrated media planning, and marketing communications and multi-channel campaign management. It would be an advantage if the person had gained the above experience in both agency and charity environments.

    Technical areas: specific digital media knowledge, analytics and tracking, A/B testing, SEO, proficiency in the use of search engine algorithms, coding, content management systems, search engine marketing (SEM), online paid media, web and donation forms development, UX, CRM, CRO, e-mail broadcasting tools, marketing automation tools, and agile methodologies like scrum.

    Languages: Fluency in Spanish and English is required. Portuguese will be a bonus.

    For every Child, you demonstrate…

    UNICEF’s core values of Commitment, Diversity and Integrity.

    The following competencies are required (LI, LII and LIII indicate the level required on a three-point scale, LIII being the highest):

    Core competencies:

  • Drive for Results (II)
  • Communication (II)
  • Working with People (II)
  • Functional Competencies:

  • Analyzing (II)
  • Relating and Networking (I)
  • Persuading and Influencing (II)
  • Planning and Organizing (I)
  • Entrepreneurial Thinking (I)
  • Applying Technical Expertise (II)
  • View our competency framework at http://www.unicef.org/about/employ/files/UNICEF_Competencies.pdf

    Remarks:

    Please indicate your ability, availability and gross daily/monthly rate (in US$) to undertake the terms of reference above (including travel and daily subsistence allowance, if applicable). Applications submitted without a daily/monthly rate will not be considered. Also, please mention the earliest date you can start.

    Taxation: UNICEF and the United Nations accept no liability for any taxes, duty or other contribution payable by the consultant and individual contractor on payments made under this contract. Neither UNICEF nor the United Nations will issue a statement of earnings to the consultant and individual contractor.

    UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

    UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

    How to apply:

    UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization. To apply, click on the following link http://www.unicef.org/about/employ/?job=519956

    Klicken Sie hier für weitere Informationen und zu bewerben