Call centers | Arbeit in Schweiz

EXTERNAL PROGRAMME DEVELOPER – EDUCATION SECTOR

FULL TIME Kommentare deaktiviert

Feb 192021

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Country: Switzerland

Organization: Mercy Hands for Humanitarian Aid

Closing date: 10 Mar 2021

Mercy Hands Europe (MHEurope) is a not-for-profit, non-political, non-religious organization registered in Geneva, Switzerland since December 2019. It is a sister organization of Mercy Hands for Humanitarian Aid (MH), based in Baghdad, Iraq, which is one of the biggest local Iraqi NGO. They share the same vision and mission but work independently with different Boards of Directors and bylaws. Together, these two NGOs form the Mercy Hands’ Alliance.

We work in conflict-torn and disaster-affected areas to save lives, sustain human rights and build sustainable futures for people, particularly those who are the most vulnerable. We support the activities of our sister organization and develop our own projects in different countries (Iraq, Syria, Turkey, Lebanon, Switzerland, France). We implement humanitarian and development programs either directly through our field missions or through our sister organization and other local partners.

MHEurope is offering a service contract (article 394 et seq. of Swiss Code of Obligations).

The collaborator will be remunerated by a percentage of the calls for proposals that s/he will win.

Location

Geneva (or Europe home-based).

Salary

The remuneration will be 1% or 2 % of the winning call for proposal, depending on the type of work.

Benefits

After 6 months, there is a possibility to become an internal staff member based in Geneva, on the field or home-based.

Tasks and Responsibilities

Answering to call for proposals;
Developing projects and concept notes;
Being in contact with the field workers and asking for need assessments and general information;
Advocating (contact with donors);
Fundraising activities related to the projects.

Requirements

· Strong written (and verbal) communication skills in English

· Knowledge of the MENA region context and needs

· Ability to work independently

· Be able to successfully manage time and tasks

· Be able to continuously meet targets

· Project management experience

· Knowledge on how to answer a call for proposal

· Knowledge on how to create a new project (from A to Z)

· Expertise in the EDUCATION sector.

NB: Women are encouraged to apply.

How to apply:

If you are interested in this position, please send your CV and cover letter to info@mercyhandseurope.org with the following subject: Application for Education EPD.

Due to the high amount of applications received, only the shortlisted candidates will be contacted.We thank you for your understanding.

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EXTERNAL PROGRAMME DEVELOPER – General

Almacen, FULL TIME Kommentare deaktiviert

Feb 172021

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Country: Switzerland

Organization: Mercy Hands for Humanitarian Aid

Closing date: 28 Feb 2021

Mercy Hands Europe (MHEurope) is a not-for-profit, non-political, non-religious organization registered in Geneva, Switzerland since December 2019.

MHEurope is a sister organization of Mercy Hands for Humanitarian Aid (MH), based in Baghdad, Iraq, which is one of the biggest local Iraqi NGO. They share the same vision and mission but work independently with different Boards of Directors and bylaws. Together, these two NGOs form the Mercy Hands’ Alliance.

MHEurope sustains the activities of the sister organization and develops its own projects in different countries (Iraq, Syria, Turkey, Lebanon, Switzerland, France). We implement humanitarian and development programs either directly through our field missions or through our sister organization and other local partners.

MHEurope is offering a service contract (article 394 et seq. of Swiss Code of Obligations).

The collaborator will be remunerated by a percentage of the calls for proposals that s/he will win.

Location

Geneva (or Europe home-based).

Salary

The remuneration will be 1% or 2 % of the winning call for proposal, depending on the type of work.

Benefits

After 6 months, there is a possibility to become an internal staff member based in Geneva, on the field or home-based.

Tasks and Responsibilities

Answering to call for proposals;
Developing projects and concept notes;
Being in contact with the field workers and asking for need assessments and general information;
Advocating (contact with donors);
Fundraising activities related to the projects.

Requirements

· Strong written (and verbal) communication skills in English

· Knowledge of the MENA region context and needs

· Ability to work independently

· Be able to successfully manage time and tasks

· Be able to continuously meet targets

· Project management experience

· Knowledge on how to answer a call for proposal

· Knowledge on how to create a new project (from A to Z)

· Expertise in at least three of the following sectors: agriculture, WASH, gender equality, disabilities, livelihood, shelter, food assistance, protection, community development, beekeeping.

NB: Women are encouraged to apply.

How to apply:

If you are interested in this position, please send your CV and cover letter to info@mercyhandseurope.org** with the subject: Application for General EPD.

Only the shortlisted candidates will be contacted.

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EXTERNAL PROGRAMME DEVELOPER – AGRICULTURE SECTOR

Almacen, FULL TIME Kommentare deaktiviert

Feb 122021

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Country: Switzerland

Organization: Mercy Hands for Humanitarian Aid

Closing date: 28 Feb 2021

Mercy Hands Europe (MHEurope) is a not-for-profit, non-political, non-religious organization registered in Geneva, Switzerland since December 2019.

MHEurope was born as a sister organization of Mercy Hands for Humanitarian Aid (MH), based in Baghdad, Iraq, and one of the biggest NGO active in emergency relief in Iraq . They share the same vision and mission but work independently of each other and are governed by different Boards of Directors and bylaws. Together, these two NGOs form the Mercy Hands’ Alliance. The Mercy Hands’ Alliance comprises of nonprofit organizations that work for conflict-torn and disaster-affected areas to save lives, sustain human rights and build sustainable futures for people, particularly those who are the most vulnerable. Mercy Hands is also in Annecy, France.

MHEurope sustains the activities of the sister organization and develops its own projects in various states. MHEurope implements humanitarian and development programs in different parts of the world, either directly through its field missions or through its sister organization and other local partners (Iraq, Syria, Turkey, KRI, NES).

MHEurope is offering a service contract (article 394 et seq. of Swiss Code of Obligations).

The collaborator will be remunerated by a percentage of the calls for proposals that s/he will win.

Location:

Geneva

Salary

The remuneration will be 1% or 2 % of the winning call for proposal, depending on the total amount.

Benefits

After 6 months, there is a possibility to become an internal staff member based in Geneva, on the field or home-based.

Tasks and Responsibilities

Answering to call for proposals;
Developing projects and concept notes;
Being in contact with the field workers and asking for need assessments;
Advocating activities (contact with donors);
Fundraising activities related to the projects.

Requirements

· Strong written (and verbal) communication skills in English

· Knowledge of the MENA region context and needs

· Ability to work independently

· Team player

· Be able to successfully manage time and tasks

· Be able to continuously meet targets

· Project management experience

· Knowledge on how to answer a call for proposal

· Knowledge on how to create a new project (from A to Z)

· Expertise in the agriculture sector (production of food, technologies, environment and sustainability. Knowledge in beekeeping would be an asset).

NB: Women are encouraged to apply.

How to apply:

If you are interested in this position, please send your CV and cover letter to leo.frey@mercyhandseurope.org

Only the shortlisted candidates will be contacted.

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Call Center Agent m/w 100% (technisches VerstÃ¤ndnis), Baden

FULL TIME, Ingenieria Quimica, Recepcion, Centralita Kommentare deaktiviert

Feb 122021

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Ort: Baden, Aargau Jobtyp: Try & Hire Publikationsdatum: Montag, 8. Februar*1 Referenznummer: *** Stellenbeschreibung Du bringst Erfahrung in der Telefonbranche mit und bist eine kommunikative und kundenorientier…
Randstad – RecepciÃ³n, Centralita

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Director, Office of Internal Audit and Investigations

FULL TIME, Recursos Humanos Kommentare deaktiviert

Jan 272021

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Country: Switzerland

Organization: International Federation of Red Cross And Red Crescent Societies

Closing date: 13 Feb 2021

Background

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian organization, with 192 member National Societies. As part of the International Red Cross and Red Crescent Movement, our work is guided by seven fundamental principles; humanity, impartiality, neutrality, independence, voluntary service, unity and universality.

Organizational Context

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian organization, with a network of 192-member National Societies. The overall aim of the IFRC is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by National Societies with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.” The IFRC works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises.

The IFRC is part of the International Red Cross and Red Crescent Movement (Movement), together with its member National Societies and the International Committee of the Red Cross (ICRC). In this connection, the work of the IFRC is guided by the following fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality.

The IFRC is led by its Secretary General, and has its Headquarters in Geneva, Switzerland. The Headquarters are organized into three main Divisions: (i) National Society Development and Operations Coordination; (ii) Global Relations, Humanitarian Diplomacy and Digitalization; and (iii) Management Policy, Strategy and Corporate Services.
The IFRC has five regional offices in Africa, Asia Pacific, Middle East and North Africa, Europe, and the Americas. The IFRC also has country cluster delegation and country delegations throughout the world. Together, the Geneva Headquarters and the field structure (regional, cluster and country) comprise the IFRC Secretariat.

Under the management of the Secretary General and the guidance of the Audit and Risk Commission, and led by a director, the Office of Internal Audit and Investigations (OIAI) provides independent high-quality internal audit, investigations, programme assurance and consulting services that are designed to add value as well as provide management with objective assurance on the effectiveness of the Federation Secretariat’s risk management framework and internal control environment. The OIAI acts as an agent for change by making recommendations for continuous improvement, thereby assisting management with the accomplishment of their assigned responsibilities and the implementation of the Federation’s approved strategy.

This position is based in the IFRC Headquarters in Geneva.

Job Purpose

As a senior member of the Federation’s leadership:

• Act as the Federation’s lead on audit and investigations issues, managing the IFRC’s work to deliver on the Federation integrity framework and to provide leadership to audit and investigations issues related to national societies.

• Provide assurance to the Audit and Risk Commission, the Secretary General, Under Secretaries General and Regional Directors over the adequacy and effectiveness of the Secretariat’s frameworks for governance, risk management and internal control.

• Support the Secretary General in fulfilling his statutory responsibilities for ensuring proper administration of the Federation Secretariat’s financial affairs in accordance with the Federation’s Financial Regulations through the provision of advice, assurance and guidance.

• Support the Audit and Risk Commission in fulfilling its governance responsibilities as set out in Article 30 of the IFRC Constitution and in the Commission’s working Procedures, through the provision of governance support and the Commission’s formal secretariat service.

• Working in conjunction with HR, the Ombudsperson and management colleagues, carry out the Secretariat’s independent investigations function through the conduct and outsourcing of investigations, on a triage and prioritised basis, that involve IFRC staff, consultants, non-staff personnel and institutional contractors covering all forms of misconduct including, but not limited to the following: fraud; corruption; workplace harassment; sexual harassment; abuse of authority; or violation of prescribed regulations, rules, relevant administrative issuances and standards of conduct..

• Lead the Federation’s global response to integrity issues, through standard setting, intellectual leadership, and delivery of federation-level investigations with CMC authorisation.

• Improve the Federation’s risk management, control and governance processes by providing management with advice and guidance as required.

• Provide effective co-operation with the external auditors and other relevant review bodies.

• Set the tone for the OIAI’s internal and external interactions by exemplifying values of high ethical standards, integrity, and fairness.

• Assess the adequacy of the audit and investigation resources that are required to meet the OIAI risk based work plans.

Job Duties and Responsibilities

Humanitarian Diplomacy and Federation-wide Role

Lead audit and investigation work streams across the Federation, providing intellectual and policy leadership for audit and investigations issues across the Federation.
Represent the Secretariat to key donors and stakeholders to build their confidence and trust in the Secretariat and its capacity to work effectively through national societies and deliver on its remit with integrity, transparency, accountability, and efficiency.
Support the General Assembly and Governing Board in their oversight responsibilities, through support on risk, assurance, and integrity issues.

Internal/External Audits

Prepare the annual audit plan based on a comprehensive risk assessment of all the Secretariat’s auditable activities and processes for the approval of the Secretary General and endorsement of the Audit and Risk Commission.
Allocate audit resources to planned audit assignments, and supervise the work of the audit team, ensuring that assignments are conducted in accordance with the Institute of Internal Auditors’ Code of Ethics and with International Internal Auditing Standards.
Coordinate all donors’ external audit requirements, ensuring that their requests are met on time and to budget.
Facilitate and oversee the external auditors’ engagement, scope of work and subsequent delivery of the financial statements audit of the Secretariat, supporting finance colleagues where required.
Coordinate management response to the external auditors’ management letter.
As and when requested by the Secretary General, perform special audit assignments.
As a member of leadership team, discuss the audit plans and results, and make recommendations to resolve audit findings requiring corrective action.
Prepare and present periodic reports to Senior Managers and the Audit and Risk Commission summarising OIAI activities and critical audit or investigations findings and recommendations.
Communicate with the Chair of the Audit and Risk Commission on a regular basis with updates on areas of risks and internal audit and investigations assignment progress.
As a member of leadership team, update the Secretary General and other senior managers on progress made by management concerning the implementation of critical audit and investigations recommendations.
Liaise with donors, stakeholders and partner national societies over audit and investigations issues, providing briefings when / as required.
Develop and update internal audit methodologies, techniques, systems and procedures in order to accomplish the long- and short-term goals and objectives of OIAI.
Provide support to National Societies on audit and risk matters, providing leadership across the Federation.
Supervise, review, and participate in the training of OIAI staff.
Prepare and manage the budget of OIAI.

Investigations

Conduct high-quality investigations of misappropriation of funds, workplace harassment; sexual harassment; abuse of authority; or failure to observe prescribed regulations, rules, relevant administrative issuances and standards of conduct involving IFRC funds, personal, including individuals and parties external to the IFRC but connected to its programmes such as National Societies and suppliers.
Conduct investigations in accordance with generally recognised international investigation standards ensuring that the integrity of all evidence obtained is maintained through the course of investigations, and with due respect and consideration to cultural and language differences.
Manage issues that are time-sensitive and highly confidential, and pose significant financial, legal and reputational risk to the IFRC.
Maintain a professional approach when conducting challenging or difficult conversations at all levels of the IFRC.
Provide oversight and guidance to investigations managed or undertaken by external resources such as consultants and forensic IT specialists.
Use own initiative, sound judgement and experience to reach appropriate decisions in accordance with the aims and objectives of the IFRC’s policies.
Prepare fit for purpose briefings and presentations to Senior Management and Audit and Risk Commission on findings including root causes and control and/or process gaps.
Prepare thorough and well written investigation reports that are of a consistently high quality with soundly based findings and appropriate recommendations, and present them to the Secretary General, Senior Management Team and the Audit and Risk Commission and relevant Managers, as appropriate.
Conduct fraud and corruption prevention and awareness training including formal presentations, workshops and written materials.
Contribute to fraud and corruption prevention related policies, documents, guidance, tools, procedures and directives.
Lead on the development of the tools to support the Federation integrity framework.
For each investigation, maintain and update records, protocols and fraud incident database.
Initiate and maintain liaison with the Office of the General Counsel and the Human Resources Management Department, law enforcement agencies and donors, including a quarterly donor call.

Risk Management

Support Management to develop the risk management process, and work with management to facilitate the identification and assessment of risks.
Promote a culture of risk awareness and appropriate mitigation amongst management and staff
Support management to evaluate risks in new projects (including IT projects), initiatives, processes, developments and revised procedures.

Governance Support

Act as Secretary to the Audit and Risk Commission.
Support the Chair of the Audit and Risk Commission with the preparation of the Commission report to the Governing Board.
Support the Audit and Risk Commission with the selection of the external auditors.
Support the Chairs of the Audit and Risk Commission and the Compliance and Mediation Committee with regards to investigating National Societies integrity allegations.
Provide logistical support to the Audit and Risk Commission and its chair to ensure its effective operation.
Organise and support Audit and Risk Commission members’ orientation.
Support the Governing Board, General Assembly, Council of Delegates, and International Conference in matters of risk management, assurance, audit, investigations and governance as required.

Education

Required

Masters’-level university degree
Internal Audit qualification (CIA) or equivalent

Preferred

Chartership-level qualification in internal audit or accounting (CPA, FCA, CA, FCCA)
Further specialist audit qualification including, but not limited to: IT assurance (CISA, ITAC), risk assurance (CRMA), IA leadership (QIAL), investigations (CFE).

Experience

Required

An effective diplomat capable of establishing good working relationships with donors, stakeholders, and national societies, through impeccable communication, presentation and negotiation skills.
Capacity to work collaboratively with the General Assembly, Governing Board as well as relevant committees and advisory bodies in the development and articulation of strategic priorities.
Ability to lead and manage effective audit and investigations teams.
Ability to formulate a strategy that meets organizational and oversight requirements in a global, complex and culturally diverse setting.
Proven ability to deliver results that focus on key organizational goals in the context of multiple competing risks and demands.
Thorough understanding of the principles and application of good corporate governance, business and operational risk management, and effective internal controls.
Thorough working knowledge of modern risk-based audit.
IT literate with skills in systems and data analysis using Computer Assisted Audit Techniques (CAAT).
Good knowledge of information systems auditing and security.
Proven ability to communicate clearly and effectively, both orally and in writing, with different audiences and at various levels.
Ability to prepare and present concise oral and written reports by gathering, analyzing and evaluating facts.
Ability to establish and maintain effective working relationships throughout the Organization.

Preferred

Good knowledge of modern human resource management principles and practice.
Knowledge of the principles, procedures, and techniques of financial and management accounting.

Knowledge, skills and languages

Required

Fluent spoken and written English

Preferred

Good command of another IFRC official language (French, Spanish or Arabic)

Competencies and values

Core Competencies:

Communication;
Collaboration and Teamwork;
Judgement and Decision Making;
National Society and Customer Relations;
Creativity and Innovation; Building Trust.

Managerial Competencies:

Managing Staff Performance;
Managing Staff Development.

Functional Competencies:

Strategic Orientation;
Building Alliances;
Leadership;
Empowering Others.

How to apply:

Please apply via IFRC website.

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IOM E-Waste Project Call for Innovation Partnerships

FULL TIME, Mercadeo, Recursos Humanos Kommentare deaktiviert

Jan 212021

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Country: Switzerland

Organization: International Organization for Migration

Closing date: 7 Mar 2021

1. Background

The International Organization for Migration (IOM) is the leading inter-governmental organization in the field of migration and is committed to the principle that humane and orderly migration benefits migrants and society. IOM acts with its partners in the international community to assist in meeting the growing operational challenges of migration management; advance understanding of migration issues; encourage social and economic development through migration and uphold the human dignity and well-being of migrants.

IOM recognizes that a healthy environment is inherently linked to the safety, security and wellbeing of migrants and societies. As part of IOM’s mission to uphold the well-being of migrants and communities, IOM made an institutional commitment in 2017 to mainstream environmental sustainability in its strategies, projects and programs, and facility management and operations. This commitment is in line with the environment-related commitments of the Sustainable Development Goals, the environmental sustainability related commitments of the United Nations and the latest Strategy for Sustainability Management in the United Nations System 2020-2030. To achieve these objectives, IOM launched its global Environmental Sustainability Programme, with a focus on three key environmental management areas: clean energy, water and waste management.

Two of IOM’s key commitments are related to the clean energy transition: enabling access to clean energy in the organization’s facilities and operations as well as in its projects, in line with Sustainable Development Goal 7: Ensure access to affordable, reliable, sustainable and modern energy for all, while ensuring environmentally sound management of waste associated with such transition, in accordance with Sustainable Development Goal 12: Ensure sustainable consumption and production patterns. Given the humanitarian sector’s and IOM’s vision on the clean energy transition articulated through the sector-wide initiative, the Global Plan of Action for Sustainable Energy in Displacement Settings, and the increasing distribution of pico-solar and solar products in its operations, IOM aims to ensure that challenges and opportunities related to e-waste derived from solar products are systematically addressed through a lifecycle approach and in partnership with relevant entities, including the private sector.

Most refugees and internally displaced person (IDP) camps have no access to the electricity grid or energy sources other than biomass. In order to meet the energy needs of the camp population, humanitarian agencies have been supplying off-grid products such as solar lanterns, solar streetlights and solar home systems. These products get damaged or stop functioning, with the methods for disposal generally not environmentally friendly, nor cost effective, and additionally can have impact on human health. The unregulated discard of electronic and electrical waste (e-waste) is among the fastest growing waste streams in camps and camp-like settings, with no clarity on the environmental, human health and economic impacts of missing recycling and reuse opportunities. IOM, along with other humanitarian stakeholders, recognize the urgent need for a circular economy for renewable energy to enable alignment with the frameworks and commitments previously outlined. However, attempts to address this issue have to date been adhoc and siloed within individual organizations.

2. The Project and Innovation Partnership

Given IOM’s key role and extensive humanitarian operations, IOM aims to tackle the challenge of e-waste management in displacement settings, in coordination with UNHCR, through the Innovation Norway-funded project Greening humanitarian responses through recovery, repair, and recycling of solar products in camps – the E-Waste Project (“the Project”). The Project specifically looks at creating a circular economy for solar lanterns and solar home systems and their accessories that have been distributed in IDP and refugee camps. The overall objective of the Project is to identify solutions that reduce and manage e-waste, while prolonging energy access, creating employment opportunities, supporting alternative forms of livelihoods, increasing knowledge transfer and promoting environmental sustainability.

Significantly, the Project also aims to transform e-waste policies for humanitarian organizations and UN agencies, ensuring systemic change within the humanitarian sector with the ability to transform the way solar products are procured and manufactured, repaired, recovered and recycled in the long-term. In addition, the Project also has the objective of providing evidence to replicate the solutions in other camps and camp-like settings, creating a global reach for the proposed solution, and possibly also to scale up beyond solar products and their accessories to other types of electronic waste.

Research (Phase 1) for the Project was undertaken March to November 2020, which highlighted key findings (Annex 1), including a list of potential innovation opportunities for creating a circular economy for e-waste in displacement settings (Annex 1, page 3). Implementation (Phase 2) will include a pilot trial of a proposed solution in Kakuma refugee camp, in Kenya selected based on the findings of the Phase 1 research. . The Project recognizes (further confirmed in Phase 1) the importance of partnerships to deliver on the potential innovation opportunities. Partnerships enable a multi-faceted and holistic approach to the e-waste issue by creating synergies between different aspects of the waste stream and capitalizing on, and growing, previously siloed solutions of various partners. This Call for Innovation Partners (CfIP) aims to foster these partnerships between humanitarian organizations and relevant private companies and/or social enterprises to implement a pilot of a solution(s) to be determined by the CfIP.

Simultaneously to implementation (Phase 2), awareness raising through advocacy will be conducted (Phase 3) through the IOM Environmental Sustainability Programme’s involvement in global, sector-wide networks such as the Environment and Humanitarian Action Network (EHAN), the United Nations’ Greening the Blue initiative and the Global Plan of Action for Sustainable Energy in Situations of Displacement (GPA); and through IOM’s Global WASH Support Unit’s involvement in the Global WASH Cluster, among others, with the aim to encourage transformative wide-spread change. In addition, the Project findings will be promoted at conferences, sharing through organizational newsletters and social media. Monitoring visits will be undertaken throughout the pilot to assess its effectiveness and make adjustments as required to facilitate ongoing learning and adaptation.

3. Benefits of Innovative Partnerships

IOM seeks to form strategic partnerships with legal entities from the private sector/social enterprises/NGOs and/or CSOs (herein after referred to as “partners”), with the aim of developing and strengthening programmes in support of its mandates and economic development in countries where IOM operates. Through this CfIP, we invite partners to submit proposals to implement solutions to step-change e-waste management in humanitarian settings.

Upon selection, partners will be expected to contribute to the development of the implementation of the E-Waste Project pilot trial with their expertise, networks and resources. It is expected that there will be significant long-term benefits for partners and local communities in terms of access, environmental preservations, and scaled effects of sustainable social, economic and health impacts, as well as involvement in shaping the future landscape of solar within camps.

IOM, along with UNHCR will bring expertise of the humanitarian sector, networks, camps access and overall management of the Project. IOM also has funding to support the logistic related expenses likely to be incurred by partners such as for the collection of materials, camp site development, spare parts and development of earning and visibility materials, to the extent the funding benefits the project.

The partnership(s) is based on fair and equitable sharing of costs, resources and knowledge. Each partner should contribute to the extent they have capacity, with recognition of the shared benefits and risks of their contribution.

4. Process

The process to form the partnership(s) consists of the following seven steps. The timeline for the steps is outlined in Section 8 – Timeline.

Step I: Review the CfIP: Interested potential partners are encouraged to carefully review the CfIP and verify that they comply with the eligibility criteria.

Step II: Information session: Interested potential partners complying with the eligibility criteria outlined in the CfIP, are encouraged to participate in IOM’s information session which will explain the project objectives and this CfIP in more detail. The information session will take place through Microsoft Teams. Interested potential partners should send names and email addresses of all participating individuals from their organization to washsupport@iom.int by 11.59 pm 29 January 2021.

Step III: Ideation workshop: In addition to the information session, IOM invites interested potential partners complying with the eligibility criteria outlined in the CfIP, to participate in IOM’s ideation workshop, which will allow interested potential partners to come together and generate innovative ideas for solutions for the e-waste issue. The workshop will be facilitated by IOM and will include a range of activities designed to challenge current thinking, explore alternatives and think creatively, sparking innovative thinking for proposal submission. The ideation workshop will take place online. Potential partners should send names and email addresses of all participating individuals for the ideation workshop from their organization to washsupport@iom.int by 11.59 pm 29 January 2021.

Step IV: Submit a proposal: After the ideation workshop, interested potential partners are encouraged to submit a proposal detailing their proposed solution(s) as further outlined in section 4 below to the washsupport@iom.int, before the submission deadline. Please ensure that you have provided all the requested information and supporting documents.

Step V: IOM reviews the received proposals: IOM reviews all proposals and notifies potential partners if additional information is required. In some cases, IOM might invite selected partners to participate in an online interview for IOM to better understand the proposed solution.

Step VI: Selection result: Based on a complete assessment of all the proposals including supporting documents and interviews (if applicable), IOM will select the partner(s) it wishes to collaborate with. All potential partners who have submitted proposals will be notified whether or not they have been selected.

Step VII: Partnership agreement and pilot implementation: A partnership agreement will be signed by selected partner(s) and IOM, with additional planning discussions regarding the proposed solution(s) between partners and IOM experts prior to pilot implementation.

5. Partnership proposal

Potential partners are encouraged to submit a partnership proposal that reflects one or more (or other) opportunities identified in Phase 1 (Annex 1, page 3), based on their current experience and expertise. IOM may select multiple partners to encourage a collaboration across multiple areas of the waste stream (recovery, repair, recycling, reuse).

Potential partners are welcome to propose synergies within other organizations and submit joint proposals . It is expected that potential partner organizations include details of the resources they are proposing to bring to the project.

Partnership proposals should include:

Summary of how your organization(s) aligns to the following attributes: (1 page max) o Distribution range and geographic coverage, including any presence near displacement settings. o Current policies/financial investment in environmental sustainability (if applicable) that show potential partner’s organizational commitment to an e-waste circular economy. o Commitment to capacity building in countries of implementation. o Commitment to innovation including evidence of contribution to previous innovation partnership programs (if applicable). o Involvement in various steps of the e-waste stream (either directly or indirectly through partnerships with other private companies/ social enterprises, NGOs or CSOs).
Summary of your proposed solution including: o Details of your solution and how it addresses one or more innovation opportunities outlined in Annex 1, Page 3 (or others if applicable). o What is already developed out of the box in your solution, and what may need to be developed or customized. o Your business model and commercial ways of working with the humanitarian community in the long term, including any potential costs to beneficiaries.
Cross cutting themes: o Describe how you will engage local entrepreneurship / build local capacity through the proposed solution. o Describe how your solution will be sustainable in the long term (in terms of financial sustainability and long-term behavior change, as required), and how it may be scaled to other displacement settings Describe any gender equality benefits that may be included in your solution. o Describe any additional intended or unintended environmental impacts of your solution.
Provide an overview of the resources required to realize the solution, including indication of partner’s own resources allocated (in-kind and/or financial), as well as the suitability of the team and key personnel to implement the project. This can include (but is not limited to): o Hardware (tools, spare parts, solar products, transport costs). o Training and materials. o Specific activities and outputs for the pilot. o Any likely reoccurring costs and business model for reoccurring costs (e.g., service fees). o Personnel. o Other.

6. Assessment Criteria

The partnership proposal will be duly assessed by the IOM Evaluation Committee, based on the assessment criteria outlined above, and summarized below:

Organizational attributes
Technical capacity and proposed solution
Understanding and inclusion of cross-cutting themes within proposed solution.
Proposed resources to be allocated to the innovation partnership .
IOM requires partners to articulate the resources they are bringing to the table for the purpose of contributing their knowledge, expertise and capacity to the innovation proccess.
Upon IOM’s selection of collaboration partner(s), a partnership agreement will be signed between the partners. The agreement will be based on IOM’s standard terms and conditions including any additionally agreed conditions pertinent to the partnership.

7. Submission

Proposals should be sent to washsupport@iom.int no later than 11.59 pm CET on 7 March 2021. Proposals must be signed by a duly authorized representative of the company submitting the proposal.

The cost of preparing a proposal, attendance at any meetings or oral presentations shall be borne by the participants, regardless of the conduct or outcome of the process. All proposals shall remain valid and open for acceptance for a period of 30 calendar days after the date specified for receipt of proposals. The terms and conditions of the partnership will be determined upon selection of the winning proposal for this CfIP. Effective with the release of this solicitation, all communication should be directed to Antonio Torres, IOM Global WASH Coordinator at washsupport@iom.int.

8. Timeline

All participants should refer to the following schedule of the CfIP. This schedule reflects the expected completion dates but may be modified by IOM at its discretion. The ideation workshop is intended for stakeholders to come together and collaborate on potential solutions. The ideation workshop schedule is to be released late-January 2021.

Milestone Schedule (Geneva time, CET) Release of CfIP Week of 18 January 2021:

Week of 18 January 2021: Release of CfIP
11.59 pm 29 January 2021: Deadline for potential partners to register interest in applying to the CfIP by emailing information session and ideation workshop participant emails to washsupport@iom.int
Week of 1 February 2021: CfIP Information session (online)
Week of 8 February 2021: Ideation workshop (online)
11.59 pm 12 February 2021: Deadline for submission of questions on CfIP
11.59 pm 15 February 2021: Deadline for IOM responses to questions on CfIP
11.59 pm 7 March 2021: Submission of proposal
Mid-March 2021: Selection of partner (s) and partnership agreement signing
March 2021 – February 2022: Pilot kick-off and implementation

ANNEX A – Summary of Phase 1 research

The Phase 1 research phase was undertaken between March and November 2020 through a market dialogue with key stakeholders in the solar sector, as well as field data collection across five camps in Uganda and Kenya. The research identified:

· Best practices and barriers for improving solar and e-waste practices in displacement settings through the market dialogue

· Mapping of waste stream in camps from acquisition to disposal

· Considerations for camp site selection for the pilot, and for future scale up.

· Key take-aways and opportunities for innovative change.

***The full document can be provided upon request at washsupport@iom.int*

ANNEX B – Partnership details

Eligibility

Partners must have a current legal entity.

Partners can make use of current work the company/enterprise is undertaking.

Partners may apply as consortiums.

Accountability

The partner shall be accountable to the IOM E-waste Project Advisory Board (PAB), the Donor Relations Division, Private Sector Liaison Unit or any other qualified official that IOM may appoint.

Confidentiality

Information relating to the evaluation of proposals and recommendations concerning awards shall not be disclosed to those who submitted proposals or to other persons not officially concerned with the process.

All IOM proprietary data shared with the partner shall be governed by a non-disclosure agreement as part of the agreement.

Intellectual property

All outputs and intellectual property created during the course of this consultancy, including but not limited to data, findings, results, solutions, recommendations and any other documents developed throughout the project shall be owned by IOM.

The partner shall develop materials and recommendations assuming current business processes and retention of current duties, accountabilities and responsibilities but may make recommendations for changes.

Non-eligible costs

The partner’s costs of preparing the proposal and of negotiating the contract, including visit/s to IOM, are not reimbursable as a direct cost of the assignment.

Corrupt, fraudulent, and coercive practices

IOM policy requires that all IOM staff, bidders, manufacturers, suppliers, distributors or service providers and partners, observe the highest standard of ethics during the procurement and execution of all contracts. IOM shall reject any proposal put forward by bidders, or where applicable, terminate their contract, if it is determined that they have engaged in corrupt, fraudulent, collusive or coercive practices. In pursuance of this policy, IOM defines for purposes of this paragraph the terms set forth below as follows:

· Corrupt practice means the offering, giving, receiving or soliciting, directly or indirectly, of anything of value to influence the action of the procuring/contracting entity in the procurement process or in contract execution.

· Fraudulent practice is any act or omission, including a misrepresentation, that knowingly or recklessly misleads, or attempts to mislead, the procuring/contracting entity in the procurement process or the execution of a contract, to obtain a financial gain or other benefit to avoid an obligation.

· Collusive practice is an undisclosed arrangement between two or more bidders designed to artificially alter the results of the tender procedure to obtain a financial gain or other benefit.

· Coercive practice is impairing or harming, or threatening to impair or harm, directly or indirectly, any participant in the tender process to influence improperly its activities in a procurement process or affect the execution of a contract.

Conflict of Interest

All potential partners found to have conflicting interests shall be disqualified to participate. A potential partner may be considered to have conflicting interest under any of the circumstances set forth below:

· A partner has controlling shareholders in common with another bidder.

· A partner receives or has received any direct or indirect subsidy from another bidder.

· A partner has the same representative as that of another partner for purposes of this proposal.

· A partner has a relationship, directly or through third parties, that puts them in a position to have access to information about or influence on the proposal of another or influence the decisions of IOM regarding this proposal review process.

· A partner submits more than one proposal in this proposal process.

How to apply:

Proposals should be sent to washsupport@iom.int no later than 11.59 pm CET on 7 March 2021. Proposals must be signed by a duly authorized representative of the company submitting the proposal.

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Project Officer (CCCM)

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Jan 162021

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Country: Switzerland

Organization: International Organization for Migration

Closing date: 1 Feb 2021

Position Title : Project Officer (Camp Coordination and Camp Management)

Duty Station : Geneva, Switzerland

Classification : Professional Staff, Grade P3

Type of Appointment : Special short-term graded, six months with possibility of extension

Estimated Start Date : As soon as possible

Closing Date : 01 February 2021

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

Internal candidates
Candidates from the following non-represented member states:

Antigua and Barbuda; Botswana; Cabo Verde; Comoros; Cook Islands; Cuba; Fiji; Gabon; Guinea-Bissau; Guyana; Holy See; Iceland; Kingdom of Eswatini; Kiribati; Lao People’s Democratic Republic (the); Latvia; Luxembourg; Marshall Islands; Micronesia (Federated States of); Montenegro; Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Saint Vincent and the Grenadines; Samoa; Sao Tome and Principe; Seychelles; Solomon Islands; Suriname; The Bahamas; Timor-Leste; Tonga; Tuvalu; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states.

Context:

As an important function of its mandate, IOM is the Cluster Lead Agency for Camp Coordination and Camp Management (CCCM) for natural disaster-induced displacement situations under the 2005 IASC Humanitarian Reform. In line with the commitments to the global Call to Action on

Protection Against Gender-Based Violence in Emergencies, and in accordance with the IASC Guidelines for Integrating Gender-Based Violence Interventions in Humanitarian Action (2015), IOM has been working to improve GBV prevention and risk mitigation in Camp Coordination and Camp Management (CCCM), Shelter and DTM operations worldwide.

Under the overall supervision of the Head, Preparedness and Response Division and the direct supervision of the Global CCCM Cluster Coordinator, the successful candidate will lead global advocacy and communication activities of the CCCM Unit and the Safe From the Start (SFTS) Project. The CCCM officer will also lead global level activities of the Women’s participation project and contribute to other protection and GBV mainstreaming initiatives implemented by the Global CCCM Unit.

Core Functions / Responsibilities:

Design and execute the advocacy and communication plan of the Global CCCM Unit
Develop effective advocacy strategies to maximize the exposure of global SftS project activities with internal and external audience, in coordination with other units and divisions
Lead the development of communication tools and content adapted to various audience– IOM staff, humanitarian practitioners, donors, etc.
Manage external communications activities, including social media, PR, website content, creation of newsletter and publications.
Manage and update the content of the Women in Displacement platform in coordination with the CCCM Information Manager
Lead IOM’s global advocacy efforts on Women’s participation, organize events and attend relevant events organized by other clusters and partners
Strengthen and ensure the facilitation of the Community of practice of Women in Displacement platform and facilitate exchanges among members
Proactively explore opportunities to develop new partnerships on initiatives around women and girls’ participation
Co-lead the Global CCCM Cluster Working Group on Participation, establish and maintain strong relationships with members, other clusters
Working in close coordination with the CCCM specialist leading Women’s participation project operational activities, provide technical support to IOM operations and CCCM partners using the Women’s Participation toolkit.
Undertake duty travel as required;
Support the drafting of monitoring reports and case studies to document lessons learnt of SftS project activities
Support other activities of the CCCM Unit, including- but not limited to – protection and GBV mainstreaming initiatives.
Contribute to information and knowledge management between HQ, ROs and COs, on relevant thematic areas;
Perform such other duties as may be assigned.

Required Qualifications and Experience:

Education

• Master’s degree in Sociology, Humanitarian Affairs, Development Studies, Communications, or a related field from an accredited academic institution with five years of relevant professional experience; or,

• University degree in the above fields with seven years of relevant professional experience.

Experience

• Solid experience in CCCM, Protection, Gender Based Violence, and other relevant areas, at both HQ and field level;

• Previous experience with the Global CCCM Cluster a distinctive asset;

• Demonstrated technical expertise in CCCM capacity building, promoting participation of displacement populations, protection mainstreaming strategies, inter-cluster cluster coordination, and inter-agency collaboration.

Skills

• Track record of development and management of external advocacy and communication activities for humanitarian programming within international organizations (UN, NGOs, etc);

• Proven ability to develop and manage digital communication activities and tools, including website content and social media content;

• Proven ability to develop maintain close relations with counterparts, including international organizations, government, donors, and other key stakeholders.

Languages

IOM’s official languages are English, French and Spanish.

For this position, fluency in English is required (oral and written). Working knowledge of French, Spanish, Arabic and/or other UN official languages is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.

• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

• Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.

• Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.

• Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

IOM’s competency framework can be found at this link.

https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

How to apply:

Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment system, by 01 February 2021 at the latest, referring to this advertisement.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system. The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information please refer to: www.iom.int/recruitment

Posting period:

From 15.01.2021 to 01.02.2021

No Fees:

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

Requisition: SVN 2021 08 Project Officer (CCCM) (P3) Geneva, Switzerland (56806396) Released

Posting: Posting NC56806397 (56806397) Released

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Policy Support Officer

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Jan 092021

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Country: Switzerland

Organization: Interpeace

Closing date: 8 Feb 2021

Background

Interpeace is an international organisation for peacebuilding that strengthens the ability of societies to manage conflict themselves in sustainable and non-violent ways. Interpeace designs and delivers its work tailored to each situation in partnership with local partners and communities, based on extensive consultation and research. Interpeace also ensures that the processes of conflict management and change that it supports are integrated at all levels of society including local communities, civil society, government and the international community (we call it a ‘Track 6’ approach).

Interpeace was originally established by the United Nations and remains a strategic partner. Beyond field-based peacebuilding, Interpeace also assists the international community – particularly the UN – to be more effective in supporting peacebuilding efforts worldwide. This includes contributing innovative thought leadership on peacebuilding policies and practices.

Interpeace is headquartered in Geneva and has offices around the world.

For more information about Interpeace, please visit www.interpeace.org

Position within the Organisation

The Policy Support Officer is based in the Policy, Learning and IPAT (Interpeace Advisory Team) Unit, and works under the direct supervision of the Director. S/he works principally and in a collaborative way with others in the Unit but also coordinates and collaborate with other teams and colleagues in Interpeace, especially those delivering field-based peacebuilding, operational/corporate support, and communications and public outreach. The role-holder also interacts with external stakeholders.

The Policy Support Officer will be based in Geneva on a one-year fixed term contract, subject to continuation based on performance.

Purpose and General Overview

The role-holder provides background research, drafting, project management including event organisation, budget preparation and general administrative support for the Director and Unit. The tasks undertaken are primarily intended to support the Director of Policy, Learning and IPAT in two ways: to provide practical support for priority peacebuilding policy initiatives that are set out in Interpeace’s five-year Strategy and annual Workplans; and, to provide practical support for the development of new policy proposals and associated funding including contributing to draft concept notes.

The Policy Support Officer requires broad domain knowledge of international peacebuilding and related policy trends – including the policies and approaches of the UN – as well as knowledge of the international organisations (intergovernmental and non-governmental), donors and other key actors in the international development, humanitarian and peace sectors.

The Policy Support Officer plays a connecting role within the Unit, fostering exchange of information, coordination and coherence as well as efficiencies in the work undertaken by various teams in the Unit. S/he also plays a connecting role various across Interpeace, contributing to exchange of knowledge and coordination of effort between the Unit and other teams and colleagues in the organisation in head office and field offices. A particular aspect of the role is to contribute towards enhanced coordination between the work of peacebuilding policy and peacebuilding programming colleagues. In addition, the role-holder has partnership and stakeholder liaison and relationship-management responsibilities with external contacts for specific policy initiatives of the Unit.

The Policy Support Officer will also work with Monitoring, Evaluation and Learning colleagues to coordinate internal learning exchanges and events; contribute to improve knowledge management and learning processes; act as the secretary of the Policy Working Group; and, coordinate team planning sessions, progress meetings, and internal reports.

In providing administrative and project management support, the role-holder will take the lead in drafting/reproducing Memoranda of Understanding, project contracts and other documents to advance institutional partnerships.

Duties and responsibilities

Support to Policy, Learning and IPAT Unit

Conduct background research on policy and programmatic issues related to peacebuilding.
Contribute to the design, research, drafting and publishing of peacebuilding policy documents for internal and external audiences.
Draft first versions of Concept Notes and related budgets for new peacebuilding policy proposals.
Provide project management support including but not limited to coordination internally and with partners, event organisation, preparation of supporting documentation, facilitation of evaluation and publicity where relevant, and follow-up.
Foster regular exchanges of information between Unit colleagues and between the Unit and other Interpeace colleagues aimed at knowledge sharing, learning, coordination, efficiency and effectiveness.
Act as the secretary of the Policy Working Group, in particular setting meeting dates, finalising agendas, drafting meeting records, and contributing to follow-up action where relevant.
Organise the schedule of the Unit’s planning sessions and progress meetings, and promote follow-up where required.
Coordinate internal Unit reports and other written inputs required for corporate accountability and compliance.

Other Administration and Logistics

Organise logistics for workshops, consultations and field trips of Unit colleagues.
Provide administrative support for the Unit, including drafting/reproduction of contractual documents such as partner agreements/Memoranda of Understanding.
Monitor payment schedules and ensure alignment with agreed budgets.
Contribute to timely implementation of procurement processes and payment obligations of the Unit in collaboration with the Operations team.

Qualifications:

Education

A university or other tertiary qualification in international relations, political science, development, public administration, management, or a related field

Experience

Professional experience in programmatic and/or administrative support roles with some experience in international organisations or international NGOs being an advantage

Competencies

Skills to organise and coordinate in complex multi-stakeholder and multi-cultural environments
High degree of self-organisation and adaptability
Ability to work in a multicultural environment successfully and to demonstrate gender-responsive and non-discriminatory behaviour and attitudes
Ability to interact with people respectfully and with tact
Ability to deal with confidential information and/or issues using discretion and good judgement
Fluent in English (oral and written) and working knowledge (preferably fluency) of French
Interpeace Competencies:
- Collaboration and Weaving
- Communication
- Drive for results
- Adaptability and Continuous Learning
- Respect for Diversity

Assets/desired

Research skills with demonstrable experience working on policy-oriented research documents related to international development, humanitarian or peacebuilding fields.
Fluent English as well as advanced French preferred.
Communication, analytical and writing skills.
Teamwork experience in fast paced environment.

Other terms of employment

Interpeace values diversity among its staff and aims to achieve gender equality both through gender parity at all levels of the organisation and promoting a gender dimension in all its work. We welcome applications from people of all genders, those with disabilities, and those with experience of conflict and violence.
Gross annual salary: CHF 77 270 to CHF 78 800 (salary commensurate with experience and internal salary grid). In addition, a health insurance contribution and other benefits are provided.

How to apply:

Qualified candidates are invited to submit their application to recruitment@interpeace.org no later than 8 February 2021. “Policy Support Officer” must be included in the subject line of the application email to be considered. The application must include:

a complete curriculum vitae
a letter of interest

an acknowledgement letter

answering the following questions:
Have you ever been criminally convicted or subject to any criminal or administrative penalty by any competent authority? If yes, please specify:
1. Have you ever been terminated or separated (e.g. contract termination, dismissal, non-renewal) or subject to any disciplinary measure or sanction by your employer for fraud, harassment, sexual harassment, sexual exploitation or sexual abuse?
Have you ever resigned while under investigation or during disciplinary proceedings?

Confirming the following declaration of understanding:

I confirm the accuracy of the information provided, with the understanding that Interpeace will conduct reference checks to verify relevant information.

I understand that if any false or misleading information is provided in my application, or any material fact suppressed, I may not be employed, of if I am employed, I may be dismissed.

Please note that due to high volume of applications, ONLY short-listed candidates will be contacted.

Cookie-Richtlinien

How to apply:

How to apply:

How to apply:

How to apply:

How to apply:

Position Title : Project Officer (Camp Coordination and Camp Management)

Closing Date : 01 February 2021

Education

Experience

Skills

Languages

Notes

How to apply:

How to apply: