Referenz Nr.**-1-6 In der Stadt Bern suchen wir für ein Alterszentrum mit 72 Pflege-Einzelzimmern, (Inklusive geschützte Wohngruppe für Menschen mit Demenz), 39 Alterswohnungen mit Dienstleistungen und einem Tageszentrum sowie einer …
Organization: International Federation of Red Cross And Red Crescent Societies
Closing date: 04 Jan 2018
Purpose of Project and Background
IFRC Logistics, Procurement and Supply Chain management has IT application to support their activities across the globe (HQ and the different regional offices). These IT applications have been developed to fit our needs. There is no further functional upgrade on those applications, however, there is a need to provide support to end-users when incidents are occurring.
The objective of this consultancy is to provide the support needed to end-users and solve incidents related to the IT applications.
The consultant will provide support to the Department to keep exiting logistics applications up and running:
The consultant will act as the focal point between users and the IT support teams.
The consultant will also support Logistics business process owners with the review and improvement of some logistics business processes, in close coordination with other initiatives.
Alignment to the IFRC’s objectives and strategy
The consultant will support the different IT applications to support logistics, procurement, supply chain function, which is aligned in ensuring effective supply management to support international disaster management.
Critical incidents shall be solved within 4 hours, medium within 24 hours and low within 72 hours.
Minimize risk of system disruption by solving IT technical issues on the IT applications related to supply chain.
The assignment will include the following specific tasks:
Method of delivery and reasons for selecting that method
The consultant could be based at home (either in Geneva or in Budapest) with possible face-to-face meetings in Geneva/Budapest office. The consultant must be able to reach the office within two hours maximum.
Support to be provided to the consultant
The consultant will coordinate the resolution of incidents with the technical IT Team and end-user form Logistic Procurement and Supply Chain management department, and potentially other stakeholders from Finance.
Schedule for payment of fees
Service fees will be paid on monthly basis. Timesheet should be provided as a support of the invoice.
The service charge will be based on number of days working for the resolution of incidents and for the review of the process improvement and should not exceed 10 working days per month unless in writing agreement by the Director of LPSCM.
Time Allocation, for budget purposes
It is expected to have the consultant working part time from 15th of January 2018 to 14th of July 2018.
Management of consultancy
The consultant will report technically and managerially to the Director LPSCM.
How to apply:
Please submit your application to Thierry Balloy, Director, LPSCM at firstname.lastname@example.org