Nov 062018

Organization: World Health Organization
Country: Switzerland
Closing date: 09 Nov 2018

1. Purpose of the Consultancy

Support WHO HQ EOC telecommunications and implementation of WHO emergency management software (vSHOC);

2. Background

The World Health Organization (WHO) HQ Emergency Operations Centre (EOC) is a central location for WHO’s response to public health emergencies, providing support for telecommunications and emergency response information systems. WHO is currently responding to 43 public health emergencies, including an outbreak of Ebola in Democratic Republic of Congo. In addition to its support for these emergency responses, the EOC team is spearheading an overhaul of WHO emergency management information systems. The EOC team requires additional resources to perform and complete this work.

3. Work to be performed

The consultant’s primary responsibility will be documentation of user requirements, test scenarios and training material related to updates to WHO’s emergency management software. The incumbent will also engage in advanced configuration of the software, which includes editing HTML, CSS and Javascript, as delegated by the EOC Chief Technology Officer. A secondary responsibility will be assisting with planning and monitoring telecommunications, e-mail triage, and proximity IT support.


a. Documentation of user requirements for emergency management software

b. Documentation and update of test scenarios for emergency management software

c. Upgrade the content of training material for emergency management software

d. Test changes to emergency management software to and report bugs to developers

e. Advanced configuration of software as delegated

4. Timelines

Start date: 01/12/2018 End date: 28/02/2019

5. Work effort

3 months

Corresponds to a Full-Time Equivalent of: 100 %

6. Remuneration

Remuneration will be at the “Young Professionals” rate of 6000 USD / month, plus 3000 CHF / month per diem. Income from consultancies to UN organizations is not exempt from income tax in Switzerland.

7. Specific requirements

  • Qualifications required:

University degree in Computer Science, Information Systems, Business Administration, Public Communication or similar.

  • Experience required:

Minimum two years’ experience in in creating documentation for and advanced configuration of software, including HTML CSS and Javascript. Required experience with managing telecommunications. Experience with emergency operations, especially in a public health setting, will be an advantage. Experience with the specific platforms that WHO uses (WebEOC, ArcGIS and Sharepoint) will also be an advantage.

  • Skills / Technical skills and knowledge:

Demonstrated ability to document software user requirements, test scenarios and related training material. Demonstrated knowledge of HTML, CSS and Javascript. Good knowledge of telecommunications. Good written skills.

  • Language requirements:

Expert oral and written English, Advanced French a plus

8. Place of assignment

Geneva, Switzerland

9. Travel

The Consultant is not expected to travel during this assignment. If the applicant is not currently located in Geneva, Switzerland, she or he will be responsible to pay for travel to Geneva.

How to apply:

E-mail your CV to

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T ypische Fragen
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Fragen zu Fragen
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